FREE SHIPPING | IN STOCK IN THE NETHERLANDS

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    Frequently Asked Questions.


    We may not have all the answers, but you can find a lot of them below. If something isn't covered, please don't hesistate to reach out to us at info@popstrukt.com

    Shipping

    No, not at the moment, but we will soon. We do however ship to the rest of Europe for Trade orders. You can sign up to our Trade program here.

    All our units are shipped flat-packed. See below our shipping options:

    Orders under €59: €7 and delivery within 9 days.

    Orders over €59: FREE and delivery within 9 days.

    Express: €30 and delivery within 3 days.

    Collection is free.

    Outlying areas may incur additional costs as well as an extended delivery time. Popstrukt reserves the right to communicate this to the customer after checkout, due to third party quotations that are involved in this process. In such cases, the shipping cost calculated at the end of the checkout process may not be final and subject to change.

    We ship from our warehouse in Wijchen, The Netherlands. All orders within The Netherlands should be delivered within 1-9 days, depending on the shipping option selected at checkout.

    Orders where Express shipping was selected, should be delivered within 3 working days.

    After placing your order you will receive shipping updates and tracking details via email. *Please note tracking is only accurate the day after shipping confirmation is sent.

    Unless otherwise stated, all products are in stock. Pre-order clients will receive notifications once their order has been dispatched.

    You’re welcome to collect from our warehouse in Wijchen, the Netherlands. Just select the collection option at checkout.

    Collections happen on Tuesdays and Thursdays.

    The warehouse address can be seen on the product page, at checkout, and will be included in your order confirmation email.

    Product

    Approximately 30 kilograms per shelf and or base plate, depending on the furniture piece. We advise you to use your own intuition to ensure your own safety and to avoid furniture tip over which may result in serious injury or death.

    We unfortunately don't provide additional keys, as we work with 1000 different key options to ensure safety and security. You'll notice there's a number on your lock. This is a universal lock system, so you should be able to take that number to most locksmiths or buy a replacement 25mm cam lock at your nearest hardware store.

    Our products are intended for indoor use. All our products are pre-treated for additional rust prevention. But as is the nature of steel furniture, the chances of it eventually rusting if exposed to direct salty ocean air, wind, sunlight, rain or damp conditions are high.

    Our metal products are pre-treated and then powder coated which provides additional protection in terms of durability and weatherability over time. Please note that any metal products are prone to rust or damage if left exposed to the elements all year round or where damages expose the bare metal. Therefore we recommend that our furniture be used indoors and away from damp areas to reduce the risk of corrosion/rust.

    We offer multiple colourways across the Popstrukt range. Note that not all units are available in all colours. Should you need product or colour assistance contact our team at info@popstrukt.com.

    Although we do everything in our power to avoid any possible damages, accidents happen. If you receive a damaged/faulty product we will replace the damaged unit free of charge.

    Box up the damaged unit, and we will collect it upon delivery of your new unit.

    Let us know via email at info@popstrukt.com (please include your invoice/order number as a reference as well as photos). We will then arrange for a courier to collect the damaged/faulty item at a time that suits your convenience and send you a replacement.

    Assembly

    Should you need any assembly assistance, our online team is ready to assist at the click of a button.

    See our step by step Assembly Videos
    or

    Our latest Assembly Instructions
    or

    Get in touch via our Online Chat or email: info@popstrukt.com
    (please include images, your reference and a detailed description of the issue you are experiencing).

    In some cases it could be that the paint has dried a bit thicker in the hole. Please see this handy video to fix the problem

    This just means your unit needs to be leveled. We've made a nifty video showing you how.

    General

    We are an online business and do not have a physical store at the moment.